The Tower Hotel – 4 star hotel in London

The Tower Hotel – 4 star hotel in London

Located in the heart of London, The Tower Hotel offers guests a luxurious and stylish stay in the bustling city. With its prime location overlooking the Tower of London and the River Thames, this 4-star hotel is the perfect choice for both leisure and business travelers.

Upon arrival, guests are greeted by the warm and welcoming staff who are dedicated to ensuring a comfortable and enjoyable stay. The hotel boasts a range of facilities, including a fitness center, a business center, and several dining options, making it a convenient choice for travelers.

The rooms at The Tower Hotel are elegantly decorated and feature modern amenities such as flat-screen TVs, free Wi-Fi, and luxurious toiletries. Many of the rooms also offer stunning views of the iconic Tower Bridge or the city skyline, adding to the overall experience of staying in this luxurious hotel.

One of the highlights of The Tower Hotel is its restaurant, Vicinity, which offers guests a unique dining experience with panoramic views of the River Thames and the Tower of London. The menu features a variety of dishes made with locally sourced ingredients, and the bar serves a selection of cocktails and wines, perfect for enjoying a drink while taking in the breathtaking views.

In addition to its convenient location and luxurious amenities, The Tower Hotel is also known for its excellent customer service. The staff are attentive, friendly, and always willing to go the extra mile to ensure guests have a pleasant stay.

Overall, The Tower Hotel is a top choice for travelers looking for a stylish and comfortable stay in London. With its prime location, modern amenities, and excellent customer service, this 4-star hotel offers a memorable experience for all who visit. Whether you are visiting London for business or pleasure, The Tower Hotel is sure to impress.

The Tower Hotel information

Adress: St Katharine’s Way, London E1W 1LD, United Kingdom
Phone: +44 20 7523 5063
Rating: 4.1/5
Rated count: 8317

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The Tower Hotel review

Gemini Hurst
This is a lovely hotel in a great location with nice rooms, however the customer service, aside from the concierge, let this hotel down. I got married around the corner from the hotel, thinking this would make them accommodating but it definitely didn’t. Firstly, I asked if I could get discounted rooms where I had several guests coming to stay, which they quoted me more expensive prices than on their website. I then called to upgrade my room which was a massively difficult to do, where every time I called I spoke to a different person who gave me different information/prices.
On the day of check in I asked if I could get a priority check in, which they said 12 would be the earliest to only be able to check in for half 3 (normal check in time) as the room was not ready. This was so frustrating where I had called them everyday 4 days before asking for early check in to then again be told different information.
Once checked in there was an issue with the water, which understood couldn’t be helped, but when speaking to the staff to let them know they were very rude and blunt to my family members.
My guests who stayed also had issues with their room, such as upgrading to a room to then be given room keys to a room someone was already in, which was extremely distressing. To then be moved to another room that hadn’t been cleaned. When my guests let the hotel know I also had issues with them, they said I should come down and speak to them myself. Again very rude.
The rooms are lovely and you can get an amazing view of London, however the customer service is really letting this hotel down and they need to be more accommodating to their guests.
Bethany Forest
The location is amazing. Unfortunately that’s where it stops. This hotel absolutely should not be rated anywhere near 4 stars. More like 2 at best. The rooms are old and worn, there is mold on the ceiling in the bathroom, the shower doesn’t get hot water and there’s no mini fridge in the room. When we had to call repeatedly for a bucket of ice we were treated progressively worse. We have a medication we came here from the states to get and it has to stay cold. They treated us like we were a huge annoyance because we kept needing ice.

We are kicking ourselves for not reading the reviews before we booked this non refundable room. If you come for the location, just know what you’re getting yourself into and have very LOW expectations for the rooms!! Unfortunately I don’t think they’re going to change anything after reading other reviews. They just copy and paste a standard response to all of them.

Janet Adams
Absolutely wonderful. We booked the Tower Hotel along with a theatre trip for a birthday celebration. Our room was more than comfortable with an outstanding view of Tower Bridge and the River Thames. There was a vast choice for breakfast. We had a view of St Catherine’s Dock for that. 5 star all the way.
Maggie Henderson
After travelling for over 24 hours we arrived to a quick check in. Our room was quite dated, the sink didn’t drain, there was hair in the bathtub and a number of the amenities didn’t work such as the television. There was a fridge in our standard room. We opened it up and the entire room smelled horrific.
As we were exhausted from travelling we went to bed. The morning we reported this to the desk where I was promptly told that the fridge should have been locked as it is not a feature of the standard room. After explaining the rest of the room deficiencies I was told that it’s what’s standard room is. I asked to speak to a supervisor and was told my concerns would be brought to their attention and I would be notified if anything could be done. I was simply looking to switch to the same room type as the smell was unbearable. Upon returning that evening i enquired at the desk if anything could be done. The evening supervisor was absolutely fabulous and saved our vacation. He apologized, showed us another room and allowed me to test and smell all the things to ensure we didn’t have the same experience. I am ultimately grateful to this person as they showed empathy and kindness.

Location is fabulous the concierge Ramos was wonderful, helpful and funny! The evening supervisor whose name I cannot recall was absolutely wonderful.

Notes- don’t book the standard room 🙂

Robby Vaerewyck
If you want the be close to the city but still want to enjoy the silence then this is a perfect hotel. I recommend to take a room with view at the Tower Bridge, this is a magnificent view. The room was just as we expected, it was clean and had everything we needed. A bottle of water every day, fresh towels, a hairdryer, a kettle to make yourself a cup of tea or coffee. The staff is friendly and willing to help if necessary.
The underground station and bus stop Tower Hill is just 800m from the hotel. Restaurant Vicinity is the same building if you like to have diner at the hotel. At the marine just around the corner are more restaurants.

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